Phenixology Bath & Body - Data Deletion Instruction Policy

At Phenixology Bath & Body, we respect your privacy and are committed to protecting your personal data. In accordance with applicable data privacy laws, you have the right to request the deletion of your personal information collected through our store.

This policy outlines the steps to request data deletion and how we process such requests.

1. What Data Can Be Deleted?

Upon request, we will delete the following types of personal data associated with your account:

  • Name

  • Email address

  • Shipping and billing addresses

  • Order history

  • Communication records

  • Any other personal identifiers

Please Note:
We may retain certain data for legal, tax, or fraud prevention purposes, as permitted by law. By default, if a request for erasure is submitted and the customer has made an order in the last 180 days, then the request for erasure will remain in a pending state for 180 days since the customer's last order, in case a chargeback occurs. 

2. How to Request Deletion of Your Data

To request deletion of your personal data, please choose one of the following methods:

a. Email Request

Send an email to:

support@phenixology.com

Subject line: "Data Deletion Request"

Please include the following in your email:

  • Full name used on your order/account

  • Email address associated with your account

  • Order number(s) (if applicable)

  • A clear statement that you are requesting deletion of your personal data

b. Contact Form

You may also submit your request through our contact form 

Subject line: "Data Deletion Request"

Be sure to include the same identifying information listed above.

3. Verification Process

For your security, we will verify your identity before processing your request. We may contact you to confirm additional details or require verification via the email associated with your account.

4. Processing Time

Once your identity is verified, we will process your data deletion request within 30 days, unless an extension is necessary and permitted by law. We will notify you once the deletion is complete or if we are legally required to retain certain information.

5. Shopify’s Role

As our store is powered by Shopify, some of your data is stored within Shopify’s systems. Once your deletion request is received and verified, we will also initiate deletion of your data from Shopify’s platform in compliance with their privacy policies.

For more information, you may refer to Shopify’s Privacy Policy

6. Questions or Concerns?

If you have any questions regarding your data or this policy, please contact us at:

support@phenixology.com

Your Privacy Matters

Phenixology Bath & Body is committed to transparency and integrity in our privacy practices. We thank you for trusting us with your personal data and for being a valued customer.