FAQ

All of our candles, wickless options, and wax melts are handcrafted using 100% Hive & Honey Soy Bliss #7 premium soy wax and lead-free cotton wicks for a clean, slow, and soot-free burn. We pour our candle collections (including single-wick, 3-wick, and glass can candles) into high-quality, recyclable Libbey glass containers available in 10 oz, 16 oz, 17 oz, and 20 oz sizes to maximize fragrance throw and aesthetic appeal.

Our advanced body care line—including body butters, lotions, soaps, sugar scrubs, body washes, and body oils—is formulated with premium, skin-loving ingredients. To provide intense hydration without a greasy residue, our recipes feature high-performance additives like deeply hydrating hyaluronic acid, lightweight squalane oil for skin barrier protection, and liquid silk for a velvety finish.

Gourmand & Bakery (Sweet & Cozy): Intricate profiles like Zucchini Bread / Zucchini Coffee Bread (warm baked bread, zucchini, cinnamon, and robust espresso) or Caramelized Praline / Espresso (buttery brown sugar, toasted pralines, and dark-roasted coffee bean).

Floral & Romantic: Soft, feminine, elegant notes.

Fresh & Clean: Crisp, refreshing, and clarifying notes.

Fruity & Tropical: Bright, uplifting, and vibrant notes.

Woody & Earthy: Warm, grounding, sophisticated notes.

For intense hydration and a softer skin feel, our moisturizing body butters, advanced lotions, and conditioning body oils are highly recommended. These formulations leverage rich natural plant butters and barrier-protecting squalane oil to lock in deep moisture for dry skin types.

Yes. Phenixology offers dedicated self-care gift sets, candle gift baskets, and bath and body bundles that are perfect for birthdays, holidays, housewarmings, anniversaries, and Mother’s Day. We feature themed collections designed around female empowerment and friendship, including our "Soul Sister," "Bada$$ Bestie," and "She Is Powerful" gift sets.

Yes. We maintain a close rapport with our community and frequently fulfill custom fragrance blending, personalized orders, and custom scent layering requests for special events, gifts, or loyal customers looking for bespoke self-care items. Contact us directly to design your custom creation.

No Phenixology products are tested on animals. Our soy candles utilize phthalate-free, non-toxic fragrance oils and lead-free wicks to ensure a clean breathing environment. While our body products are crafted with gentle, skin-safe emollients, everyone’s skin is unique; we provide a full ingredient list on each product page and always recommend performing a small patch test before widespread use.

For Soy Candles: Always trim the cotton wick to 1/4 inch before every burn. On the first burn, allow the wax to reach a full melt pool across the edges of the Libbey glass container. Avoid burning for more than 4 hours at a time, keep away from drafts, and never leave a flame unattended.

For Body Care: Store your body butters, lotions, and scrubs in a cool, dry place away from direct sunlight, keeping the containers tightly sealed when not in use to preserve the fresh, botanical ingredients.

Our graphic t-shirts are crafted from premium, lightweight 100% ring-spun cotton (with select heather shades featuring a breathable cotton-poly blend). We utilize high-definition direct-to-garment (DTG) printing with eco-friendly, water-based inks. This ensures vibrant colors and intricate graphic detail while maintaining a soft, breathable print that flexes with the fabric without cracking, peeling, or feeling stiff.

Our shirts feature a classic, retail-quality unisex fit with a standard crew neck and short sleeves. They fit true to size for an everyday, comfortable silhouette (S-3XL. For a tailored look, select your standard size; for an oversized, trendy streetwear fit, we recommend sizing up one to two sizes.

To preserve the garment's shape and graphic vibrancy:

• Machine wash cold, inside-out, with like colors on a gentle cycle.
• Use mild detergent; avoid bleach and fabric softeners.
• Tumble dry on low heat or hang-dry for optimal longevity.
• Do not iron directly over the printed graphic.

Our statement mugs are crafted from durable, high-grade ceramic available in standard 15 oz sizes. The artwork is applied using high-temperature dye sublimation, permanently embedding the design into the ceramic glaze. This makes our mugs both 100% microwave-safe and top-rack dishwasher-safe without risk of fading, flaking, or scratching over time.

Our lifestyle drinkware and apparel feature bold, motivational, and witty statement pieces designed around empowerment, humor, and self-expression. Popular designs include our viral dark-humor and resilience pieces (like the "Surviving Purely Out of Spite" pink ribbon skull collection) alongside empowering daily affirmations, making them popular standalone statement pieces or additions to self-care gift baskets.

Yes. Our graphic mugs and tees pair seamlessly with our artisan soy candles, whipped body butters, and daily planners. Customers frequently bundle them together to create complete, personalized lifestyle care packages for birthdays, workplace appreciation, recovery milestones, and holiday gifts.

Because our luxury soy candles, artisan soaps, and advanced lotions are handcrafted in small batches to guarantee freshness and quality, we have a standard fulfillment processing window of 3 to 5 business days before shipment. Once dispatched, tracking numbers are automatically generated and emailed to you.

Due to the personal, hygienic, and handcrafted nature of our bath, body, and home fragrance products, returns are generally not accepted. However, customer satisfaction is our highest priority. If an item arrives damaged or there is an issue with your order, please reach out to us immediately so we can make it right.

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

You can login or create an account on our main page. For existing users, enter your email & password then click "Sign In".

For new users, click the "New customers. Create your account" link and fill in the requested information.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Shop Pay Installments allows customers to buy today and pay overtime with no fees and no surprises.

The customer must be 18 years or older and provide a valid U.S. home address and U.S. mobile number and agree to receive SMS texts to apply with Shop Pay.

Available Payment Plans Pay in 4 for purchases $50 to $999 Interest-free payments every 2 weeks No impact to the customer's credit score Pay monthly for purchases $150 to $17,500 3, 6, or 12-month terms Rates from 0-36% APR No impact to the customer's credit score If you choose to pay for your order in four biweekly installments, then your credit score isn't impacted. If you choose to pay for your order in monthly payments, and payments are late, then your credit score might be affected. Only monthly payment options might impact your credit score.

The application takes just a few simple steps, and the customer will get a real-time decision from Affirm. Customers are typically able to complete the application in 3-5 minutes. How Do You Make Payments? The Shop App will send reminders when payments are due. Customers can log in to the Shop app or sign into their Shop Pay account on their desktop to make payments. The customer can also enable AutoPay for automatic payments if they would like.

To protect your privacy, Shop Pay and Affirm do not share information about customer applications with us. Please check your inbox for an email from Affirm, which will outline the reasons your purchase was not approved. If you did not receive the email, please visit Shop Pay for alternate next steps.

Shoppers who have questions about Shop Pay Installments can visit the Help Center for more information about applying, making payments, managing their loan, and more at the Shop Pay x Affirm Help Center.

If a customer wants to reach out and chat with a person at Affirm, the Affirm Customer Support Team is a phone call away. Available seven (7) days a week, 7 a.m. to 10 p.m. CST (855) 423-3729

An order is able to be canceled within 1 hour of being submitted. Once the order is processed, the order cannot be canceled. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it. If order is able to be canceled: To cancel your order, you can reach out to us via our chat box (bottom right of website), or you can Contact Us. We will cancel your order, and if the charges are pending it will be reversed. If charges are complete, we will refund the payment to the payment method used. If your order is unable to be canceled, visit our Return Policy for further options.

Many orders ship within 24 hours, but please allow 2-5 business days estimated processing time after order is placed. Once shipped, most orders will arrive within 3-4 business days. Shipping time will vary depending on your location. We will provide updates of your order status via email or texts.

We are sorry that in some cases it may take us a little longer than expected to ship your order. We want to be certain that your order arrives to you in perfect condition without any melting. We are located in Georgia where we see summer temperatures over 100°. To fix this issue, each summer we implement "melt-zone shipping". This means that if you live in any of the states listed in our "melt-zone", we will only ship your order on Mondays to Wednesdays. This is the best way for us to be certain that your products do not sit on a shipping carriers truck over the weekend. This is when the melting happens. Once again, we apologize for this and look forward to delivering your order in the best condition possible. Please review our Shipping Policy For more information.

Some discounts will be applied automatically in the cart. If you have a specific discount code, you can add it on your checkout page. There is a field to type your discount code in the area that shows your items and total cost of your order. Discounts cannot be applied after orders are placed.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”. Please feel free to reach out to us via our live chat, or Contact Us for assistance.

You may return products purchased from us that are in new or defective condition for a refund, subject to the terms of the Return Policy. To begin a return, please visit our Return Center or log into your account to begin your return.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. You can refer to that email to track the status of your order. Once your order ships, you will also be receiving the shipping email or text message and can track your order via that message. Alternatively, you may check the status of your order in “My Account” if you are a registered user. You can also track your order on your accounts order page.

We are sorry to hear that your item arrived damaged. Please Contact Us immediately, or you can reach out to us via our chat icon at the bottom right of the screen.

Packages may occasionally be delayed due to carrier delays or weather conditions beyond our control. Late package? If your package has not arrived according to the expected delivery date, we ask that you wait an additional 4 days to account for carrier delays. Package status states delivered, but you still do not have package? First reach out to your local shipping carrier, and if the package is reported as lost, contact us via our chat option located at the lower right of the screen or Contact Us.

Step 01 : Trim Prior to each lighting, trim the wick to 1/4” for a clean and smoke free burn. Also, always protect the surface on which the candle sits.

Step 02: On your first light, allow the entire surface of wax to melt — Minimum of 2 hours. There will be some “wax wall hanging,” but that’s normal. For all burns, never let it go on for more than 4 hours.

Step 03: Ensure the wick is centered. After each burn, adjust the wick while the wax is still molten.

!!!!To prevent fire and serious injury: Always trim wick to 1/4 inch before lighting. Never burn longer than 4-hour intervals. Set candle on heat-resistant surface and avoid drafts. Always burn within sight and extinguish before leaving room. Don’t burn near things that catch fire. Keep away from children and pets. Don’t extinguish with water. Always let wax harden before relighting, touching or moving.

FDA Disclaimer: The information, advice, statements, and testimonials made in regard to Phenixology soaps and other products mentioned on this website have not been evaluated by the United States Food and Drug Administration (FDA).

The information on this site and the products listed are not intended to diagnose, treatment, cure or prevention of disease; nor are they intended to replace proper medical care. It is always recommended to consult with a healthcare professional before starting any regimen. User-submitted testimonials are based on individual results and do not constitute a guarantee that you will achieve the same results. Many of our products contain essential oils, so please consult with your physician prior to using our products.

Disclaimer: Product posting portrayal is for educational purposes only, not intended to replace a physician's proposal. Our products are not endorsed by the FDA. Our items are made with characteristic fixings, not to be utilized other than for the expressed purposes. Our items are not made to fix any kind of illness or affliction, so please consult your physician and confirm that it won't not negatively affect any health conditions, ailments, pregnancy or nursing.

In the event that any irritation occurs, please cease use of the items immediately, and consult with a physician. Phenixology LLC isn't held at risk for any item abuse. Although our products are handcrafted with natural ingredients, our products are not hypoallergenic.

At Phenixology Bath & Body, you have the right to request deletion of your personal data. To do so, please email us at support@phenixology.com
with your name, email, and order number. We'll verify your identity and process your request within 30 days. Learn more in our Privacy Policy